Privacy Policy

This Privacy Policy explains how Fairplay24 (“we,” “us,” or “our”), operating through the website fairplay24.support, collects, uses, stores, and protects your personal information when you visit our website or contact our support team.

By using fairplay24.support, you agree to the practices described in this Privacy Policy.

Who We Are

Fairplay24 is a Cricket ID support and information platform operating in India.

Contact Details

Email: [email protected]
Address: 3rd Floor, Crystal Point Mall, Link Road, Andheri West, Mumbai, Maharashtra 400053, India

Information We Collect

Information You Provide Directly

When you contact us through WhatsApp or email, we may collect:

Your name
Your preferred username
Your phone number (via WhatsApp contact)
Bank account details provided for withdrawal processing
Any other information you voluntarily share during support conversations

Information Collected Automatically

When you visit fairplay24.support, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or source
Date and time of your visit

This information is collected through standard web analytics tools including Google Analytics.

Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy at fairplay24.support/cookie-policy for full details.

How We Use Your Information

We use the information we collect to:

Create and manage your Fairplay24 Cricket ID account
Process deposit and withdrawal requests
Provide 24/7 customer support via WhatsApp
Respond to your queries and communications
Improve the content and functionality of fairplay24.support
Analyse website traffic and usage patterns
Comply with applicable legal obligations

How We Store and Protect Your Information

We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Your account credentials (username and password) are communicated to you via WhatsApp through our official support channel only. We do not store full bank account details beyond what is necessary to process your withdrawal request.

Despite our efforts, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

Service providers: We may share data with trusted service providers who assist us in operating our website and services, subject to confidentiality agreements
Legal requirements: We may disclose information if required to do so by law or in response to valid requests from public authorities
Protection of rights: We may disclose information to protect the rights, safety, or property of Fairplay24, our users, or others

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you wish to request deletion of your personal information, contact us at [email protected].

Your Rights

Under applicable Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal obligations
Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, contact us at [email protected].

Third-Party Links

fairplay24.support may contain links to third-party websites including the Fairplay24 betting platform, WhatsApp, and other external resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Children’s Privacy

fairplay24.support is intended strictly for users who are 18 years of age or above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: 3rd Floor, Crystal Point Mall, Link Road, Andheri West, Mumbai, Maharashtra 400053, India