Responsible Gaming — Fairplay24’s Commitment

At Fairplay24, we believe that cricket betting should be an enjoyable and controlled activity. We are committed to promoting responsible gaming and ensuring that our platform is used in a safe, informed, and responsible manner.

This page outlines our responsible gaming policy, the tools available to help you stay in control, and where to seek help if you or someone you know needs support.

Fairplay24 is committed to:

Providing services only to users who are 18 years of age or above
Offering clear information about the risks associated with betting
Supporting users who wish to limit, pause, or stop their betting activity
Responding promptly to responsible gaming concerns raised by users or third parties
Maintaining a platform environment that does not exploit vulnerable individuals

Cricket betting is entertainment. It should never be treated as a source of income, a financial strategy, or a way to recover losses.

Know the Risks

Before using any Cricket ID platform, it is important to understand:

You may lose money

All betting involves financial risk. There is no guaranteed outcome. The money you deposit for betting purposes may be lost in full.

Odds favour the platform

In any betting environment, the mathematical odds are structured in favour of the platform over the long term. Winning consistently is not realistic.

Chasing losses is dangerous

One of the most common patterns in problem gambling is attempting to recover losses by placing more bets. This typically leads to greater losses. If you find yourself doing this, stop and seek help.

Emotional betting is risky

Placing bets while emotionally charged — after a win, a loss, during stress, or under the influence of substances — increases the risk of poor decisions and financial harm.

Signs of Problem Gambling

The following are warning signs that gambling may have become a problem:

Spending more money on betting than you planned or can afford
Thinking about betting constantly, even when you are not playing
Borrowing money, selling possessions, or using essential funds to bet
Neglecting work, family, or personal responsibilities because of betting
Feeling anxious, irritable, or depressed when you are not betting
Lying to friends or family about your betting activity
Trying to stop or reduce betting but being unable to do so
Chasing losses repeatedly – placing more bets to win back what you lost

If you recognise several of these signs in yourself or someone close to you, we strongly encourage you to seek professional support.

Tools to Help You Stay in Control

Fairplay24 provides the following responsible gaming tools to all users:

Deposit Limits

You can request a deposit limit on your Fairplay24 account. Contact our support team on WhatsApp at
https://wa.link/whatsappid
and we will apply your requested limit. Deposit limits help you control how much you add to your account over a set period.

Self-Exclusion

If you feel you need a break from betting, you can request a self-exclusion period. Contact us at [email protected] or on WhatsApp and we will suspend your account for the duration you specify. Self-exclusion periods can range from one week to permanent closure.

Account Closure

If you wish to close your Fairplay24 account permanently, contact our support team. We will process your request and any pending withdrawals promptly.

Reality Checks

Set reminders to review how much time and money you are spending on betting. Our support team can assist you in reviewing your account activity on request.

Responsible Gaming Guidelines

To keep betting enjoyable and within safe limits:

Set a budget — Decide how much you are willing to spend before you start and stick to it. Never exceed your budget regardless of outcomes.

Set time limits — Decide how long you will spend on the platform in a session and stop when that time is up.

Never bet with essential money — Do not use money needed for rent, bills, food, or other essential expenses for betting purposes.

Take regular breaks — Step away from betting regularly. Do not allow it to become a daily habit.

Do not bet under the influence — Avoid betting when consuming alcohol or other substances that impair judgement.

Keep it recreational — Treat betting as entertainment, not as a way to make money or solve financial problems.

Support and Help Resources

If you or someone you know needs support related to gambling, the following resources provide professional assistance:

iCall — iCall.tiss.edu A psychological counselling service provided by the Tata Institute of Social Sciences. Available for mental health and behavioural concerns including gambling-related issues.

Vandrevala Foundation Helpline 24/7 mental health support helpline in India. Phone: 1860-2662-345

iGaming Council (if applicable to your region) Check with local authorities for state-specific gambling support services.

We also encourage users to speak openly with trusted family members or friends if they are concerned about their gambling behaviour.

Protecting Vulnerable Users

Fairplay24 takes the protection of vulnerable individuals seriously. If you are aware of a minor or a vulnerable individual using our platform, contact us immediately at [email protected].
We will investigate and take appropriate action.

Contact Our Responsible Gaming Team

If you need to apply any responsible gaming tools, have concerns about your account, or wish to speak confidentially about your betting activity:

WhatsApp: https://wa.link/whatsappid

Email: [email protected]

Address: 3rd Floor, Crystal Point Mall, Link Road, Andheri West, Mumbai, Maharashtra 400053, India

Our team is available 24/7 and all responsible gaming requests are handled with full confidentiality.